Refund policy

Lost Packages

If tracking indicates your package is lost, or if it fails to arrive within the carrier’s estimated timeframe, you may request a refund or replacement after 7 days from the delivery date (or expected delivery date, if the package never arrived).
We will work with the carrier to investigate and resolve the issue promptly.

Non-Returnable Items

• Custom or personalized items

• Sale Items 

Store Credit for Returns

All other eligible returns, excluding custom or personalized items and sale bows, will be issued store credit only. Items must be in their original condition and returned within the specified return window to qualify.